TERMS AND CONDITIONS

Shipping and returns

Ties Online will make every effort to ensure that all orders reach you in perfect condition.

Free 1-3 days UK delivery on orders £30 and over

A guaranteed Next Working Day delivery service for the UK is available at a cost of £6.75 and a Guaranteed Saturday service for the UK is available at a cost of £10.95.

We ship worldwide and all international carriage charges are clearly displayed at the checkout before entering your payment details.

All orders received before 3:30pm Monday to Friday are shipped on the same day.

In the unlikely event that you are dissatisfied with an item you have purchased from us, we are happy to provide you with a no-quibble refund for the item value or exchange the item for another of your liking to the same value within 30 days of the purchase date.

This does not affect your statutory rights.

 

Your right to cancel

If you have placed an order and we have not shipped your goods we will issue an immediate refund. If you are in possession of the goods you must return them in their original condition to our warehouse address below at your own cost (unless we delivered the item to you in error or the item is damaged / defective). Once you have notified us that you wish to cancel an order, any sum debited to us will be refunded to you as soon as we have received the returned items.

Returns to: Ties Online, Unit C2- C3, Crispin Industrial Centre, Angel Road Works, Advent Way, Edmonton. London. N18 3AH. United Kingdom.

 

Cancellation process

If you have placed an order and we have not shipped your goods we will issue an immediate refund. If you are in possession of the goods you must return them in their original condition to our warehouse address below at your own cost (unless we delivered the item to you in error or the item is damaged / defective). Once you have notified us that you wish to cancel an order, any sum debited to us will be refunded to you as soon as we have received the returned items.

Returns to: Ties Online, Unit C2- C3, Crispin Industrial Centre, Angel Road Works, Advent Way, Edmonton. London. N18 3AH. United Kingdom.

 

Your privacy

We are committed to protecting your privacy. We do not pass on your address or personal details to any 3rd party company, person or persons.

Email addresses are used to send you confirmation of orders, as well as status updates on orders you have placed with us that are yet to be completed.

If you wish, you can opt-in to receive our occasional newsletter by email. You can do this on the Ties Online website home page, at checkout or in your account area.

Order records are saved on our secure database. We store your address, email address, telephone number and the products contained in the order so that in the unlikely event of there being a problem, we can contact you to resolve it as efficiently as possible. If you create an account with Ties Online you can view a full history of all your orders placed with us at any time.

No credit card / debit card details are stored on our servers or database.

All payments over our website are securely encrypted so all transactions are dealt with efficiently and safely.

 

Website security

All credit card / debit card details are securely encrypted using the latest 256 bit encryption and processed via Globalsign Extended Validation SSL/HTTPS (Secure Socket Layer).

No customer credit / debit card details are stored on our servers or database.

Ties Online is PCI DSS Compliant approved by Trustwave who run regular checks on our servers so that the highest security levels are constantly met. Any card payments taken over the telephone follow strict PCS compliance regulations and no card details are stored with us.

PCI DSS Compliant stands for The Payment Card Industry Data Security Standard.

 

Online offers

Occasionally Ties Online will contact customers via our newsletter which contains latest product offers and news via email or specific e-flyer offers. This service is available only if you have chosen to 'opt-in' when you have created an account with Ties Online. You can unsubscribe to our newsletter or offers at any time.

We will not share your email or postal address details with any 3rd party organisation or individual.

 

Account information

Ties Online offers the option of creating a customer account. This is a straight forward process and allows you to view your past orders – as well as creating wish lists. You can login into your account any time to view or edit your orders. You can cancel your account at any time.

 

Company information

Ties Online is a registered brand and the trading name for Sax Design Limited:

  • Registered in England and Wales number 2787630
  • Vat number GB627857107

Sax Design Limited trading address:

  • Unit C2- C3, Crispin Industrial Centre, Angel Road Works, Advent Way, Edmonton. London. N18 3AH. United Kingdom.
  • Registered address: Everlast House, 1 Cranbrook Lane, New Southgate, London, N11 1PF.

The company responsible for data collection is Sax Design Limited. If you are concerned about your data, you have the right on the payment of a small fee (currently £10) to request access to any personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

 

Further Information

If you haven't found an answer to your particular question on this page, please email us at sales@ties-online.com or call us on 020 3232 5900 and we will be more than happy to help.